🏢 Business Details
tokky-plus
Kazunori Tokimatsu
277-6 Kanemoto, Naka-ku, Okayama, 703-8227
Japan
📧 Email: shop.tokimatsu@gmail.com
🕒 Business Hours: 9:00-18:00 JST (Monday-Friday)
🎯 About Our Business
Business Type: International online retailer specializing in authentic Japanese anime figures and collectibles
Main Products
- BANDAI Premium Figures
- Soul of Chogokin Series
- Macross/Robotech Collections
- Limited Edition Japanese Anime Merchandise
- Rare & Exclusive Collectibles
Business License: Registered retailer in Japan
Established: 2018
⭐ Why Choose tokky-plus?
✅ Authentic Products Only
- All products are genuine Japanese items
- Direct sourcing from authorized distributors
- No counterfeit or bootleg products
✅ Competitive Pricing
- 5-15% lower than eBay prices
- Regular sales and promotions
- No hidden fees
✅ Worldwide Shipping
- Fast and secure international shipping
- Professional packaging to prevent damage
- Tracking provided for all orders
✅ Customer Support
- English-speaking customer service
- Quick response to inquiries
- After-sales support
⭐ Customer Reviews
“Seller was very thorough in making sure my purchase got to me safely. Very carefully wrapped and exactly as described. Would absolutely buy again!”
⭐⭐⭐⭐⭐ – Verified Customer (USA)
“Super fast shipping from Japan to Germany. Communication was flawless, highly recommend this seller! Packaging was excellent.”
⭐⭐⭐⭐⭐ – Verified Customer (Germany)
“Great prices, much better than other sellers. Item arrived quickly and in perfect condition.”
⭐⭐⭐⭐⭐ – Verified Customer (Italy)
🚚 Shipping Information
Shipping Areas
We ship worldwide to most countries including:
- United States & Canada
- Europe (EU countries)
- Australia & New Zealand
- Asia-Pacific region
- South America (selected countries)
Some countries may have restrictions. Please contact us for confirmation.
Shipping Methods & Costs
| Method | Delivery Time | Tracking |
|---|---|---|
| Economy Shipping | 14-21 business days | ✅ Yes |
| Standard Shipping | 7-14 business days | ✅ Yes |
| Express Shipping | 3-7 business days | ✅ Yes |
Note: Shipping costs calculated at checkout based on destination and package weight.
💳 Payment Methods
We accept the following secure payment methods:
💳 Credit Cards
- Visa
- MasterCard
- American Express
🏦 Digital Payments
- PayPal
- Stripe
- Bank Transfer (orders over $500)
₿ Cryptocurrency
- Bitcoin
- Ethereum
- Contact us for details
Currency: All prices displayed in USD
Security: All transactions are SSL encrypted and PCI DSS compliant
📋 Legal Information & Terms
This section complies with Japanese Specified Commercial Transactions Act (特定商取引法) requirements
🔄 Return & Exchange Policy
Return Conditions
- Return Period: 30 days from delivery date
- Condition: Items must be in original, unopened condition
- Packaging: Original packaging and accessories required
- Authorization: Contact us first for return authorization number
- Shipping: Customer pays return shipping costs
Exchange Policy
- Defective Items: Free exchange within 30 days
- Wrong Item Shipped: Free exchange, we pay all shipping
- Size/Color Changes: Subject to availability, customer pays shipping
Refund Process
- Processing Time: 5-7 business days after return receipt
- Refund Method: Original payment method
- Refund Amount: Purchase price minus original shipping (unless defective/wrong item)
Non-Returnable Items
- ❌ Opened collectible figures
- ❌ Items damaged by customer
- ❌ Items without original packaging
- ❌ Special order/custom items
🛡️ Product Warranties & Guarantees
🏆 Authenticity Guarantee
- 100% authentic Japanese products
- No counterfeit or bootleg items
- Direct sourcing verification
- Certificate of authenticity available
📦 Quality Assurance
- All items inspected before shipping
- Professional protective packaging
- New items: factory sealed
- Used items: condition clearly described
🔧 Manufacturer Warranties
- Original warranties honored where applicable
- International coverage may vary
- Warranty service coordinated through us
- Proof of purchase provided
🌍 International Customer Terms
Customs & Import Duties
- Customer Responsibility: All customs duties, taxes, and fees
- Declaration Values: Declared at actual purchase price as required by law
- Customs Delays: Not included in delivery estimates
- Customs Rejection: Customer responsible for additional fees if applicable
International Regulations
- Some products may be restricted in certain countries
- Customer responsible for checking local import regulations
- We reserve the right to cancel orders to restricted destinations
- Country-specific restrictions available upon request
🔒 Privacy & Security
Data Protection
- SSL Encryption: All transactions and data encrypted
- Secure Storage: Customer data protected with industry standards
- No Data Sharing: We do not sell customer information to third parties
- GDPR Compliant: European data protection standards met
Information We Collect
- Order processing and fulfillment information
- Customer service and support communications
- Payment processing data (securely handled by payment processors)
- Shipping and delivery information
⚖️ Limitation of Liability
Service Limitations
- We are not responsible for customs delays or fees
- Delivery dates are estimates, not guarantees
- Force majeure events may affect service delivery
- Liability limited to product purchase price
Dispute Resolution
- First Contact: Email us at shop.tokimatsu@gmail.com
- Response Time: Within 24 hours
- Resolution Goal: Mutually satisfactory solution
- Governing Law: Japanese law applies
📞 Contact Us
📧 Email: shop.tokimatsu@gmail.com
📧 Email: shop.tokimatsu@gmail.com
🕒 Monday-Friday: 9:00-18:00 JST
🕒 Weekend: Closed
📧 Email inquiries: Within 24 hours
📦 Order confirmations: Within 2 hours
📍 Our Location
We are located in Okayama, Japan – your trusted source for authentic Japanese collectibles.