Do Shop have a closed day?
A
We are closed on weekends and holidays.
Orders are accepted 24 hours a day, 7 days a week, 365 days a year.
Q
How much does it Shipping cost?
A
It depends on your country of residence.
You can add the item to your cart and check the shipping charges on the cart page and payment page.
Q
Can I return it?
A
We only accept returns of unopened, unused merchandise.
(Within 5 days of delivery).
In the event of return, a refund will be made from the purchase price
The shipping cost (if we paid for it) when we shipped the item, the payment fee & the refund fee You will be refunded for the cost of the item minus the transfer fee by bank transfer.
If the item is broken or damaged, we will pay for the return shipping costs.
Please contact us within 5 days after delivery.
Q
I ordered, but I haven’t received an email back from our store.
A
If you don’t receive the email
Please make sure there is no mistake in your registered email address.
It will be automatically moved to your junk or delete folder.
It is possible that your email has been automatically sorted.
Please check your email.
Q
Can I pay by bank transfer?
A
Payment is by credit card only.
Q
Are there any other precautions?
A
The products we sell are also available in our physical stores in Japan.
If the item is sold out at the physical store, it may be cancelled even if your order is accepted.
Please be aware of this.
Please note that we do not accept cancellations or returns of Pre Orders.
If you refuse to receive your order, we will charge you for return shipping and handling.
If you refuse to pay your duties, we will charge you for them.
If you have ever refused to pay the customs duty, we will charge you the customs duty.
In case of maliciousness, we will take legal action.
2020.07.05